Build Customer Experience. Improve Communication. Get more Customer Centric. CCX model approach. Define your ultimate CCX level.
- By AlexanderStoter
- Oct 6th, 2025
- Blog
How customer centric is your organization? And at what CCX (Customer Centric Experience) level should it be? Is it only words or is it truly embedded in the daily behaviors and culture? Build your Customer Experience on Employee Experience and therefore improve Communication as well?
The Customer Centric Experience index can help you in analyze and define your growth strategy that is based on outside in and inside out diagnose as well. It uses Communication as a key competence in which is made explicit and measurable aspect of your Corporate Strategy.
Find her the summary of the CCXi approach. https://customercentricexperience.com/ccx-model/ and download the slide share summary. Find more explanation at https://a.co/d/bIFL7LV
AlexanderStoter
Senior Marketing Professional (SMP) with various roles in different industries like Credit Card, Utilities, Telecom, ICT, Software and Publishing. Brand Management, Marketing Comunications, Loyalty, Acquisition, Customer Experience, Brand Activation, Digital Marketing.
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Feel free to contact us
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Customer Centric Selling, Utrecht, The Netherlands
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alexanderstoter@gmail.com
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+31 (6) 51088807