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How Communication plays a central role in improving Customer Experience?

It shows ways in how to improve Corporate Communication and Corporate Culture and the use of Information to get more customer centric and grow your customer experience and succes.

Alexander Stoter- The Communication Company-  1997 Boom/Lemma

Alexander Stoter – Management of Interactive relations -2001 Boom/Lemma

Slideshare presentation

Internal Communication as a key Competency

Internal is External. How to build sustainable Interaction capabilities.

 Or read

How Employees are your first Customers

can function as the starting point to excellerate your customer centricity and boost the Customer Experience: