Alexander Stoter- The Communication Company-  1997 Boom/Lemma

Alexander Stoter – Management of Interactive relations -2001 Boom/Lemma

Slideshare presentation

Internal Communication as a key Competency

Internal is External. How to build sustainable Interaction capabilities.

 Or read

How Employees are your first Customers

can function as the starting point to excellerate your customer centricity and boost the Customer Experience: