Personalize. Don’t digitalize only.
Don’t make any concession.
Look at this site to learn:
Which of six levels of Interaction your business should be using. The Customer Centric Experience Index (CCXi)
How your Company can leverage it’s Customer Centric Experience Communication and Interaction Competency
How to measure the current status of your Communication Competency which is the solid base to realize Customer Centricity
Actionable steps towards your successful level of Interaction and Customer Centricity.
How relate Employee and Customer Experience?
Customer Experience is Interaction at all levels.
Information Richness.
Relevant. Actionable. Just in time Information.
Communication Culture.
Open for feedback. Listening.
Information Richness.
Speed of Decision making.
Communication Culture.
Learn. Openness. No Window Dressing&Framing.