To measure your state of Customer Centricity and Scan your state of CCX as key competence of your Corporate Culture it is possible to do an Assessment of you Internal Communication related to the Innovativeness and Customer Centric capability of your Organization, Company or Business Unit.
The Communication Matrix will help you to indicate how far you are in CCX. Employees are the main source for Innovation and Customer Centricity, therefore the tool will give you a clear reflection by asking your Employees. Employees are a good source for Customer Centric competences.
The Assessment can tell you together with the Corporate Sense of Urgency at what level you are and what to gap to target is.
Please try to estimate your state of Customer Centricity by the Questionary tool which indicates your power and competence to interact. This is your main driver for Innovation and Customer Centricity
Feel free to contact us
Customer Centric Selling, Utrecht, The Netherlands
+31 (6) 51088807