Personalize. Don’t digitalize only.
Don’t make any concession.
Look at this site to learn:
Which of six levels of Interaction your business should be using. The Customer Centric Experience Index (CCXi)
How your Company can leverage it’s Customer Centric Experience on Internal Communication and Interaction Competency
How to measure the current status of your Internal Communication Competency which is the solid base to realize Customer Centric Experiences
Actionable steps towards your successful level of Interaction and Customer Centricity.
What is the value of your Customer Experience?
Customer Experience is Interaction at all levels.
Relevant. Actionable. Just in time Information.
Open for feedback. Listening.
Speed of Decision making.
Learn. Openness. No Window Dressing&Framing.